Last Updated: June 9, 2026
Welcome to Autolectronix (Pty) Ltd.
By requesting diagnostics, repairs, refurbishment services, purchasing products, participating in our Service Exchange Programme, using Loan Units, applying for credit facilities, or otherwise engaging with Autolectronix, you agree to these Terms and Conditions.
Autolectronix specialises in the repair, refurbishment, testing, and supply of electronic modules and related components for:
Commercial trucks
Buses
Construction equipment
Mining machinery
Agricultural equipment
We do not service electronic modules used in light passenger vehicles.
Many of our products consist of professionally refurbished electronic modules that may contain restored components and may show cosmetic wear while remaining fully functional.
We provide a preliminary assessment, which may include:
Fault-code scanning
Wiring inspections
Visual Printed Circuit Board (PCB) inspections
Where advanced testing or bench testing is required, we will provide a quotation before proceeding.
Advanced diagnostic fees are typically between:
R500 to R2,000
These fees are waived if you approve the recommended repair or replacement.
Diagnostics and repairs are performed on a first-fault-found basis. Additional faults may only become apparent after initial repairs have been completed and may require additional quotations and approval.
Repairs may require software resets, updates, reprogramming, or reinitialisation.
Autolectronix cannot be held responsible for data loss unless:
Data preservation has been specifically requested in writing, and
Data transfer or cloning services have been quoted for and authorised.
Repairs may be completed using:
New components
Approved aftermarket components
Tested refurbished components
3D-printed replacement parts
Removed components become the property of Autolectronix unless their return is requested in writing before work begins.
Estimated turnaround times are generally 1 to 3 business days but are not guaranteed.
Our Service Exchange Programme reduces vehicle downtime by providing a pre-tested refurbished replacement module in exchange for your faulty module.
To qualify for a full core refund, returned units must:
Match the supplied replacement unit
Be complete and unmodified
Have matching part numbers
Not be catastrophically damaged
Failure to meet these requirements may result in the forfeiture of deposits or additional charges.
Ownership of accepted core units transfers to Autolectronix upon receipt and inspection.
Autolectronix may provide temporary Loan Units to qualifying customers.
You must:
Protect and insure the Loan Unit
Use it only as intended
Not modify or repair it
Return it on the agreed date
Failure to return a Loan Unit may result in daily charges and recovery proceedings.
Customers must:
Provide accurate vehicle and module information
Ensure installation is performed by qualified technicians
Verify all vehicle wiring and operating conditions before installation
Notify Autolectronix if data preservation is required
Collect repaired or supplied items promptly
Items not collected after notice may incur storage fees.
Items remaining uncollected after the prescribed notice periods may be deemed abandoned and ownership may transfer to Autolectronix.
Quotations are valid for:
3 Business Days
Unless otherwise agreed in writing:
Payment is due before collection or delivery.
Goods may be withheld until payment has cleared.
Approved account holders must settle invoices within agreed credit terms.
Late payments may attract interest where permitted by applicable law.
Where Autolectronix assists with courier arrangements:
Courier services are arranged as your agent.
Transit risk passes to you once goods are handed to the carrier.
Customers are responsible for ensuring modules are properly packaged when sent to Autolectronix.
| Product / Service | Warranty Period |
|---|---|
| Repairs | 3 Months |
| Refurbished Units | 3 Months |
| Mercedes GS-Series Modules | 12 Months |
| Other Mercedes-Benz Modules | 6 Months |
| 3D-Printed Parts | 6 Months |
| New Original Equipment Manufacturer (OEM) / Aftermarket Parts | Manufacturer Warranty |
Warranty does not cover failures caused by:
Incorrect installation
Electrical surges
Reverse polarity
Water ingress
Fire, theft, impact, or accidents
Vehicle wiring faults
Unauthorised modifications or repairs
Normal wear and tear
Environmental damage
Operation outside intended specifications
Warranty claims must be submitted during the applicable warranty period and may require return of the product for inspection.
To submit a warranty claim:
Email: office@autolectronix.co.za
Phone: +27 31 700 1420
Please provide:
Invoice or job card number
Description of the fault
Diagnostic information, where available
Validated claims may be resolved through:
Repair
Replacement
Refund
at Autolectronix’s discretion and subject to applicable consumer protection legislation.
Orders may only be cancelled with written approval from Autolectronix.
Cancellation charges may apply to recover:
Labour costs
Materials
Administration costs
Supplier charges
Restocking costs
Special-order items generally cannot be cancelled once ordered from suppliers.
Customers warrant that:
Submitted items are lawfully owned
Goods are not stolen or unlawfully possessed
Services will not be used for unlawful purposes
Autolectronix reserves the right to refuse service or report suspicious activity to the relevant authorities.
Autolectronix processes personal information in accordance with the Protection of Personal Information Act (POPIA).
Information is used only for legitimate business purposes, including:
Service delivery
Communication
Record keeping
Legal compliance
Customers may request access to or correction of their personal information, subject to applicable law.
To the fullest extent permitted by law:
Autolectronix’s liability is limited to the amount paid for the relevant goods or services, or the reasonable cost of repair or replacement.
Autolectronix is not liable for indirect, consequential, or business losses including loss of profit, downtime, revenue, or data.
Nothing in these Terms limits rights that cannot legally be excluded under South African law.
These Terms are governed by the laws of South Africa.
Any disputes shall be subject to the applicable South African courts and legislation.
Autolectronix (Pty) Ltd
Unit 4, Lubex House
4 Ivy Road
New Germany
Pinetown, 3601
South Africa
Phone: +27 31 700 1420
Email: office@autolectronix.co.za
Website: www.autolectronix.co.za
For complete legal terms, warranties, liability provisions, customer obligations, breach remedies, and statutory notices, please refer to the full Autolectronix Terms and Conditions.
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